Target: Speaking of Bad Service

I encountered one of the rudest managers ever in a recent visit to Customer Service in the Target in Hadley, Massachusetts. It was rather bizarre. A $19.99 return. If the profit Target makes from our monthly household purchases in their store was an orchestra, this $19.99 wouldn't even make the sound of a double bass. Yet the manager (or so she said she was a manager -- said her name was Laurie) went out of her way to make us feel unwelcome in the store. Oh well, guess we'll save some money not spending at Target. If more people took this attitude, perhaps good service would return to style. As it is, these big store chains seem to think they're doing us a favor taking our money. (Since I spent a lot of years in Asia and have experienced the Hong Kong and mainland China style of service -- the latter is improving, by the way -- then I suppose this may simply be some sort of global convergence toward bad/rude service as competitive merchanting gives way to more oligopolistic big merchanting.

Here's some other folk who have had unpleasant experiences at Target:

Target's Customer's Take on Service